This app is created by ESTS (Expound Soft Tech Solution). This app is especially developed for those who wants to integrate their Shopify Store with ESTS - RMA Call Desk
The ESTS - RMA Call Desk Shopify app that allows your customers to place orders over the phone!
With ESTS - RMA Call Desk, you can provide an additional ordering channel for your customers who prefer to place orders over the phone. Simply install the app and your customers can call your designated phone number and place their order with one of your team members.
Our app integrates seamlessly with Shopify, allowing you to manage all phone orders within your Shopify dashboard. This makes it easy to track and manage your phone orders alongside your online orders.
Don't miss out on sales from customers who prefer to order over the phone. Try ESTS - RMA Call Desk today and give your customers the convenience they deserve!
In the upcoming steps, you will came to know how to install this app and how to use this app.
Section-1 Setup Instructions.
Section-2 User Guide.
Call Conversion Suite is designed to help Shopify merchants convert more visitors into customers by enabling instant callback request functionality on their storefront. Instead of losing potential customers due to unanswered questions or hesitation, this app allows them to quickly request a call, improving engagement and increasing conversion rates.
This guide will walk you through each feature and explain how to configure and use the app effectively.
To begin using the app, you need to enable the widget on your Shopify store.
Go to your Shopify Admin → Online Store → Themes → Customize.
Add the “ESTS - RMA Call Desk Widget” from the Theme App Extensions section and save your changes.
Once added, the call button and popup functionality will be available on your storefront.
The Button Customizer allows you to control how the call button appears to your customers.
You can choose from multiple button types such as floating round, floating square, bottom bar, or inline button. Depending on your store design, you can position the button in different areas such as bottom right or bottom left.
You can also customize the button label and colors to match your brand identity. The option to display the button globally ensures it appears across all pages of your store.
This feature is important for ensuring visibility and encouraging user interaction.
The Popup Builder is where you design the form that customers use to request a callback.
You can enable or disable the popup and configure how it appears using triggers such as time delay, scroll behavior, or exit intent depending on your plan.
The form is fully customizable. You can add or remove fields such as Name, Phone, Email, or custom fields, and mark them as required if necessary.
Additional features like countdown timers and limited availability badges can be enabled to create urgency and improve conversions.
You also have full control over the design, including colors, border radius, animation effects, and advanced styling options.
Product Targeting allows you to control where the call button appears and how it behaves on specific products.
You can create rules based on specific products, product tags, product types, or vendors. For each rule, you can decide whether to show the call button, hide the add-to-cart button, or hide the product price.
This feature is especially useful for high-value or custom products where customers are more likely to inquire before purchasing.
The Leads CRM provides a centralized dashboard where all callback requests are stored and managed.
You can view detailed information about each lead, including customer details, phone number, and the page from which the request was made.
Leads can be organized using statuses such as pending, processing, completed, or not received. This helps in managing follow-ups efficiently.
You can also export lead data in CSV format for reporting or external use.
If enabled, AI features provide additional insights such as lead priority, summaries, and suggested callback times.
The Notifications feature ensures that you are instantly informed whenever a new lead is generated.
You can integrate with platforms such as Slack, Discord, Microsoft Teams, Telegram, and WhatsApp by adding the required webhook URLs or tokens.
This allows your team to respond quickly to customer requests and reduces the chances of missed opportunities.
Advanced routing options can also be configured to assign leads based on specific conditions such as URL or page type.
The app supports integration with popular marketing and CRM tools to streamline your workflow.
You can connect services such as Klaviyo, HubSpot, Mailchimp, and Brevo by adding their respective API keys or tokens.
For messaging, Twilio can be configured to enable SMS or WhatsApp communication.
AI integrations such as OpenAI and Google Gemini can be enabled to provide intelligent insights, automate responses, and suggest optimal callback timings.
Availability of these features may depend on your selected plan.
The Settings section allows you to configure global preferences for your store.
You can define your WhatsApp number, set a default language, and configure store office hours. Office hours help in managing customer expectations by indicating when callbacks are available.
Advanced users can also apply custom CSS or JavaScript for further customization of the widget and popup.
The app offers multiple plans to suit different business needs.
Upgrading your plan allows access to higher lead limits, advanced triggers, additional integrations, and AI-powered features.
You can manage and upgrade your plan directly from the app dashboard.
From the customer’s perspective, the process is simple and seamless.
A call button appears on the store. When the customer clicks it, a popup form is displayed. After submitting the form, the request is captured and stored in the CRM, and notifications are sent to the store owner.
This streamlined experience helps reduce friction and encourages more users to reach out.
Use a clear and visible button color that stands out from your store design.
Keep the form simple to improve completion rates, ideally limiting it to essential fields like name and phone number.
Enable urgency features such as countdown timers where appropriate.
Apply targeting rules strategically for products that require customer interaction.
Ensure notifications are properly configured so that no lead is missed.
Call Conversion Suite is a complete solution for capturing and managing customer callback requests. By combining customization, targeting, CRM, and integrations, it helps improve customer engagement and increase overall conversions.
By following this guide and properly configuring each feature, you can maximize the effectiveness of the app and create a better experience for your customers.