Welcome to the another creation by ESTS in Shopify

App name - Ests InquirePro

This app is created by ESTS (Expound Coderz ). This app is especially developed for those who wants to integrate their Shopify Store with Ests InquirePro

One popular app that can help you manage product inquiries on your Shopify store is the "Ests InquirePro" app. This app is designed to enhance customer engagement and provide a streamlined process for handling product inquiries requests.

The app allows you to create a customizable "Ests InquirePro" form that can be added to your product pages. Customers can use this form to ask questions about specific products or request additional information.

Whenever a customer submits an inquiry or quote request, the app can send email notifications to both the customer and the store admin. This ensures that inquiries are promptly addressed and no potential leads are missed.

1Setup Instructions.

1. Prerequisites

Before you begin, ensure the following:

• The app is installed in your Shopify store

• The Ests Inquire Pro App Embed is enabled

• At least one active product is available for testing
  

Enable App Embed

1. Go to Shopify Admin → Online Store → Themes → Customize

2. Open App embeds

3. Enable Ests Inquire Pro

4. Click Save

2. Basic Setup & First Inquiry

Step 1: Configure Button & Popup

1. Open Apps → Ests Inquire Pro

2. Navigate to Settings → General

3. Under Button & Popup:

   • Set Button Text → Ask a Question

   • Set Popup Title → Product Inquiry

   • (Optional) Adjust styling (color, size)

4. Click Save

Step 2: Test on Storefront

1. Open any product page on your store

2. Verify:

   • The “Ask a Question” button is visible

3. Click the button:

   • The popup should open with title “Product Inquiry”

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Step 3: Submit Inquiry

1. Fill in the form fields

2. Click Send Inquiry

3. You should see a confirmation message

Step 4: Verify in Admin

1. Go to App → Inquiries

2. Confirm:

   • Inquiry is listed

   • Customer details and message are correct

3. Popup Customization

Update Popup Content

1. Go to Settings → General

2. Modify:

   • Popup Title → Custom QA Popup

   • Submit Button Text → Send Inquiry Now

3. Save changes

Verify Changes

1. Refresh product page (hard refresh recommended)

2. Open popup again

3. Confirm:

   • Updated title is visible

   • Button text is updated

💡 Note:
If changes are not visible:

• Ensure app embed is enabled

• Clear cache or do hard refresh

• Check for theme conflicts

4. Email Templates

4.1 Customize Template

1. Go to Email Templates

2. Open New Inquiry – Merchant

3. Update:

   • Subject → New Inquiry – {{product_title}} – TEST

   • Body → Add test content

4. Click Save

4.2 Test Email

1. Submit a new inquiry

2. Check merchant email inbox

3. Verify:

   • Subject contains TEST

   • Body reflects changes

   • Variables render correctly

5. Google reCAPTCHA v3 (Invisible)

Enable reCAPTCHA

1. Go to Settings → Security

2. Enable Google reCAPTCHA v3

3. Add:

   • Site Key

   • Secret Key

4. Disable “I am human” checkbox

5. Save

Test

• Submit inquiry normally

• No visible captcha should appear

• If invalid → error message will show

6. “I am Human” Checkbox

Enable Checkbox

1. Go to Settings → Security

2. Disable reCAPTCHA

3. Enable “I am human” checkbox

4. Save

Test Behavior

• Try submitting without checking → error shown

• Check the box → submission succeeds

⚠ Only one captcha method can be active at a time

7. AI Auto-Response

Configure AI

1. Go to Settings → AI Auto-Response

2. Enable feature

3. Add:

   • API Key

   • Model (e.g. GPT-3.5 / GPT-4)

4. Define AI Instructions

5. Set token limit

6. Enable customer email notifications

7. Save

Test AI Response

1. Submit inquiry from storefront

2. Open it in Inquiries

3. Verify:

   • AI reply is generated

   • Status updates to Replied

4. Check customer email inbox

8. Automated Follow-Ups

Setup

1. Go to Settings → Automations

2. Enable Follow-Ups

3. Configure:

   • Delay (e.g. 1 hour for testing)

   • Max attempts (e.g. 1–2)

4. Save

Test

1. Submit inquiry

2. Wait for delay

3. Verify:

   • Follow-up email is sent

   • Attempt count updated

10. Visibility Rules

Example Rule

1. Go to Visibility Rules

2. Create:

   • Type → Show Only

   • Target → Product

3. Select product

4. Save

Test

• Selected product → button visible

• Other products → button hidden

11. Support

If you need help:

• Support Ticket:
  https://ticket.expoundcoderz.com/portal/en/newticket

• Email:
  contact@expoundcoderz.com

•  WhatsApp: +91 741-575-2727

Congratulations ! you have setup all things. You are now ready to use this app.

                                                                Thanks for using our app