ESTS WhatsApp Campaign Guidline

ESTS WhatsApp Campaign Guidline

Welcome to ESTS - ESTS WhatsApp Campaign App

This documentation provides step-by-step instructions to install, configure, and test the ESTS WhatsApp Campaign app features, including campaigns, WhatsApp button customization, and chatbot automation.

1. Install the App and Initial Setup

        1. Install the ESTS WhatsApp Campaign app from the app store.

        2. Open the app from your admin panel.

        3. Complete the initial setup by selecting a subscription plan and configuring basic settings.

       4. Save the configuration to activate the features.

2. Create a WhatsApp Campaign

      1. Navigate to the Campaigns section in the admin panel.

      2. Click Create Campaign.

      3. Add the required details such as campaign name and message content.

      4. Save the campaign.



3. Verify Campaign in Campaign List

      1. After saving, go to the Campaign List page.

      2. Confirm that the newly created campaign appears in the list.

      3. Ensure options like Edit, Delete, and Send are available.


 

4. Send Campaign and Verify Delivery

      1. From the campaign list, click the Send button for the desired campaign.

      2. Wait for the process to complete.

      3. Confirm that the message is successfully delivered to the recipient on WhatsApp.


5. Verify WhatsApp Button on Storefront

      1. Open your storefront website.

      2. Locate the WhatsApp button on the screen.

      3. Click the button to ensure it opens a WhatsApp chat correctly.



6. Test Button Customization

      1. Go to WhatsApp Button Settings in the admin panel.

      2. Modify the following options:

  1. Button color

  1. Button position

  1. Button size

      3. Save the settings.

      4. Refresh the storefront and verify that the changes are applied correctly.



7. Test Chatbot Automation

      1. Navigate to the Chatbot FAQ section in the admin panel.

      2. Add questions and answers for automated responses.

      3. Save the configuration.

      4. Open the storefront and start a chat as a customer.

Verify that the chatbot automatically responds to the queries based on the configured FAQ.







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